Do Something…That’s What Matters!

Cam B. is a bright, innovative, respectful, intelligent, handsome, and giving and supportive young man. Cam is a college graduate and owns his own home and dresses as if he will be on the cover of GQ. We have known him for many years and have worked with him very closely. Cam is not married yet, but Vicki is working on that. He humbly tells her he is getting closer to “making a commitment status.” We look at Cam as kind of an adoptive son! We hug each other. We care about each other.

We had a phone call from Cam. He needed an industry contact that we had. In the chat, Cam told us that the previous day he had gotten pulled over again. No, he was not speeding. No, he did not run a light or a stop sign. No, he was not involved in an incident of road rage. He was legally driving down the street.

Cam told us he regularly gets pulled over. You see Cam is a young man and he drives a very nice, new BMW.

Oh, have I told you Cam is a black man?

Obviously, someone like that, in a high shine, fancy BMW car…..well, something must be amiss…drugs, theft, gambling, guns. REALLY!! Cam told us he gets stopped every other month.

When Cam recalled this incident with us and his boss, President of a large industry manufacturer, all three of us were shaken, struck with disgust, angry, and appalled.

This was after the racial bombshell that went off in Minneapolis. Cam told us what it was like growing up as a black youngster to a black adult. What’s it like to have the special, protective conversations and coaching from a caring grandfather and father. Conversations and coaching about shopping in a store, eating at a restaurant, driving, acting in social settings…how to keep from getting beat up or getting shot; and not from the bad guys in a gang.

Cam told us his point-of-view, “The issue is not Black Lives Matter. The issue is Do Something That Matters.” Cam has gotten involved in inner-city youth programs focused on keeping kids off the street…give them another pathway to their future.

Do Something that Matters could be helping with reading programs, food for hungry kids and/or adults programs, outdoor exercise or sports programs, or helping to provide technology access.

Do Something that Matters that breaks down real or imagined barriers to fairness, and just plain what is right; a fabric of social standards that makes a difference and safety net to all.

Do Something that Matters by making a new hire of color….give someone a chance in essential business, in an essential industry that has a really bright future. Alana Ward, owner of Baggett Heating and Air in Clarksville, TN has done this. She was a bit taken back when a technician asked if he could wait and put on his Covid-19 mask after the customer was at the door. He felt uncomfortable going to the door with a mask on. By the way, he is black. A white technician would not think twice about going to the front door with an N95 mask in place. This black technician is “Doing Something” to make his customers more comfortable, even though he shouldn’t have to.

Do Something that Matters by teaming up with a local grocery store, convenience store, or superstore and start a kids coloring book/page contest, design a comic book/page contest, or draw a super robot contest. Pick winners-do prizes-give recognition. Display in-store. Make all proud of their achievement and efforts.

Do Something that Matters by partnering with another organization of color and clean up a park, plant a tree, or paint a home of a person in need. Get in gear and make a difference!

Do Something that Matters by making an appointment with a Fire Chief, a Police Chief, a civic group official, or a city councilperson, and see what you can do to make a difference in a volunteer role.

Do Something that Matters by joining a church service that is different than your normal place of worship (when Covid-19 protocol allows). Talk to the people of the congregation. Ask questions and invite them to visit your place of worship.

With a little effort, perspectives, prejudices, old tapes, values, and feelings and fears can take on a more favorable and positive tone. A whole new beat and sound for a song that resonates for the future.
Especially do this for the younger generation and the generations to come.


Written by John LaPlant

Service Roundtable is dedicated to growing your bottom line and helping your business maximize its full potential. These groups of contractors work together to assist you with marketing, sales, business, and so much more. Twice a month, seminars around the United States and Canada are held to network and further assist your business. Visit Service to see if there are Success Days in your area!

How to Avoid the Cult of the Business Guru

Most businesses are not making the money that they wish. In fact, many businesses are running in deep debt. They have underperforming employees, poor systems and procedures, and pitiful profit margins. 

This is a painful situation to be in. In the past, this was also a private situation to be in. 

The situation has changed because social media is a powerful storyteller. You can now privately watch all the public “gurus” that claim to be making gobs of money and promise that you can too with their “secret systems.”   

Personally, I don’t think “secret systems” are very helpful to business owners. In fact, I think “secret systems” are most often unethical sales ploy.   

Real “secrets” are reserved for the CIA and companies doing sensitive research and development.  

In today’s residential business world, there are no “secrets.” There are only those who have the information and implement it, and those that don’t.  

Instead of subscribing to the “secret system” gurus, you can find much more helpful information from the groups that openly share content and resources. 

You can also find great value in companies that charge for assistance, implementation, and training.  

Paying for an education is smart. Getting help in implementation is smart. These things produce results that you can measure and see the impact of in your top and bottom line.   

Investing in “business gurus” that advise a cult mystic is not wise. “Gurus” will drain you of your money and kick you out when you have nothing left to offer.  

 If you are looking for business help, you can use these guidelines to make sure you are avoiding the “gurus.” 


How to Spot a Business Cult Guru  

 1. They oppose critical thinking.

 Critical thinking is in opposition to the guru. They don’t want you to think, they want you to “feel” and “trust” them. You can see this opposition in play if you ask the guru questions that are counter to their teaching. You can also see it when the “guru” is stumped. Instead of answering with “I don’t know,” they answer in code. They give you an ethereal response that makes no sense. It’s not up to them to make the answer clear; it’s up to you to figure it out. 

2. They believe they have some special gifts that are only unique to themselves.

“Gurus” often think they have received some type of special revelation or special gifting. And that they are the only ones that are truly capable of sharing this with you. If a person starts claiming some type of special gifting or knowledge that came from the “universe” and all you have to do is pay them lots of money to learn it, run from those people. 

3. They tell you that you can’t be successful without them.

 “Gurus” have very low self-esteem. It’s why they are constantly telling the world how great they are. It’s also why they tell their followers that they can’t be successful without them. This is a type of narcissism, and it’s not healthy. Avoid people that tell you they are the only way you will be successful and happy. 

4. They won’t reveal to you their practices and teachings until you join.

Secrets and mysteries are the building blocks of the “gurus.” And it’s bull crap. There are no secrets. The information is out there, and it’s constantly evolving. A real coach knows that he or she teaches what is working now and studies the field for how things are evolving. This means that learning is a constant and collaborative effort. Learning doesn’t exist in a secret vacuum. 

5. They pressure you into making a fast decision.

“Gurus” use super high pressure because they want you to join their “business cult” before you have a chance to think. Never sign up with a coach until all of your questions are answered, you’ve interviewed their clients, you understand the offering, and you have calculated the return on value. 

6. They tell you it’s all your fault!

Gurus don’t take blame. They can’t, because their ego can’t handle it. Instead of taking the blame, they berate and embarrass their followers for being losers that “just don’t get it.” Real business coaches understand that the results of Success and Failure is a shared journey. Real business coaches adopt the results of their client’s business as their own and do the work to make it succeed. 

If you are interviewing a coach or a best practice group to help your business, and they show any of the warning signs above, then I advise you to not hire that person. You have identified a warning sign of a “business cult guru.” 


I hope you have found this article helpful, and I hope that you will consider Service Excellence Training, Service Roundtable, and the Preferred Partners of Service Roundtable for your business coaching needs.  

You will find that the partners of Service Roundtable will provide solutions based upon your needs. They will educate you about their services, and give you options to consider.   

Good coaches will never pressure you or ask you to pay for their services if they can’t produce a profitable return. 

I hope to speak to you soon, and to help you Turn Learning Into Earning!

Todd Liles is the founder of Service Excellence Training and the creator of the PRESS PLAY Training System.

Service Roundtable is dedicated to growing your bottom line and helping your business maximize its full potential. These groups of contractors work together to assist you with marketing, sales, business, and so much more. Twice a month, seminars around the United States and Canada are held to network and further assist your business. Visit Service to see if there are Success Days in your area!

Focus on Your Future Success

Sometimes when things aren’t going according to plan or the way that you would like them to be, it’s often because you have lost focus on what matters.

Our busy, hectic lives combined with what is going on in the world around us, sometimes get in the way of what is truly important, and it may be difficult to stay focused. Daily routines, business, and family schedules tend to put us on cruise control while losing focus on what we should or shouldn’t be doing to keep us heading in the right direction. Sometimes we use these routines and busyness to justify our reasons for not getting things done. Especially when those things remind us of the basic decisions and tasks that need to be accomplished daily to keep us headed towards our goals. “Dang, I should be doing this, but…”

Here are a few things to stay focused on daily to make sure you are always headed in the right direction and making corrections along the way.


Focus on Being Productive, Not on Being Busy.

It’s easier nowadays than ever before to look busy. Answering the endless stream of emails, texts, and running to meetings are all part of our daily lives, yet how much of this is productive and leads us to succeed at the highest level? Like in the hilarious sitcom, The Office, the Dunder Mifflin crew all look busy, yet are they being productive?

There are only so many hours in a day for work, play, and sleep, use them all wisely. Ask yourself, “Am I doing the most productive thing at this moment to help me reach my goals?” By the way, depending on how your day is going, the most productive thing to do may be to take a break, go golfing, or get some rest. Then recharge and get back at it. 

Success doesn’t come from activity alone. It comes from productive activity. Make sure that your activity is dedicated to results orientated tasks. These tasks should not be considered “the daily grind”. Success derives from that which you have a passion for and have fun doing.

“People rarely succeed unless they have fun in what they are doing.”  Dale Carnegie


What You Create Today is What You Will Live Tomorrow.

You can’t predict the future, yet the actions you take and the decisions you make today will create your future tomorrow. You are not a victim of circumstance, and you can’t be forced to act against your principles and values that are contrary to what you hope for.

So, because of free will, the future you create is entirely up to you. If you feel that you have reached a plateau, it could be because you’re not taking the action to achieve your goals. 

This includes taking calculated risks that are necessary to step out of your box to realize your dreams.


Faith Over Fear

Have faith in your ability to take a risk, and that good things will come of them. If the risk proves negative results, you will learn from the mistake which develops wisdom for future risk-taking. If the results prove positive, you are another step closer to realizing your goals and dreams. 

Fear to take risks will stunt your aspirations and hope for the future. Better to have tried and failed, than to have never tried at all. Learn from it, move on, and try again. 


Your Success is Often Preceded by Failure

As eluded to above, risk-taking may result in success or failure. You must celebrate your successes and embrace failure as a lesson learned. Learning from your mistakes will reveal the wrong paths and will lead to corrections and future breakthroughs of success.

Maintaining a good attitude during these frustrating failures will give you the patience required to succeed and will force you to think differently in the process.  


Forgive and Forget

This can be difficult for many of us. When you feel mistreated or are the victim of some negative event perpetrated by others, life is a lot better if you forgive those involved, even if they have never apologized for their misdeeds. Holding grudges and lacking forgiveness causes stress, hate, and anger. This can affect both your mental and physical health.  

Medical experts all agree that stress may cause high blood pressure, heart disease, and other ailments. So, don’t dwell on these grudges and let go by forgiving others.

When you forgive someone, you are not condoning their actions, but freeing yourself from the stress of constantly thinking that you are a victim. 

Let it go!   


Feel Good About Your Self-Worth

Everyone has a successful place in life, and success to you may be very different than what success means to someone else. Trying to keep up with others based on their terms and not yours, or continually comparing yourself to others, will cause you to lose control of your destiny. Feel good about your accomplishments, and don’t allow other’s opinions to take that away from you.

It is difficult to just ignore what people say or think about you. 

Accept compliments graciously from others and take their negative opinions with a grain of salt. 

Otherwise, you will have another way to build up stress and possible depression. 


The Only Constant Thing is Change

You should look at change with an open mind so that you can discover the opportunities that lie within. Embracing change as a good thing rather than a threat to your being will allow you to capitalize on it. 

Your success relies on your ability to accept change and adapt to it. If you keep doing the same thing over again, thinking things will always come back to the way they were, it will set you up for failure.

When things are going great, enjoy them, and appreciate the opportunities that they create. 

When things change and are not going your way, be sure to adapt and take charge of what you can control and recognize the opportunities that change creates.

Life is full of change, challenge, risk, success, and failure. 

It’s unavoidable. How you deal with it all in the present will create your future. Dwelling on the mistakes of the past can lead to depression, and worrying about the future creates anxiety. On the contrary, learning from past mistakes develops wisdom, and taking positive productive action in the present creates hope for the future.

“Hope lies in dreams, in imagination, and in the courage of those who dare to make dreams into reality.” – Jonas Salk

Depression, anxiety, and hope can all be choices. Choose wisely!


Steve Mores is the Vice President of Training and Sales at Dynamic Air Quality Solutions

Service Roundtable is dedicated to growing your bottom line and helping your business maximize its full potential. These groups of contractors work together to assist you with marketing, sales, business, and so much more. Twice a month, seminars around the United States and Canada are held to network and further assist your business. Visit Service to see if there are Success Days in your area!

Time to Push the Reset Button

If we ever wanted a ‘do-over’ for our industry, this is it. Being classified as an essential business during COVID is giving us the chance to change the narrative of our industry. How we rise to the challenge is on us.

Being able to set or reset the expectations for your profession isn’t something everyone is gifted. We need to take this opportunity and create the standards that will become our new normal.

One area we need to address is the need for qualified employees.

There is an enormous void that needs to be filled. Now more than ever, the need for qualified, trained, and experienced men and women to fill positions in the job market is vitally important to our nation’s economic growth.

The workforce used to be divided into two categories.

This isn’t the case anymore. It isn’t just White Collar and Blue Collar. ‘No Collar’, ‘New Collar’, or ‘Grey Collar’; these are the jobs that require skilled workers with specialized training, but not necessarily a four-year degree. In these uncertain times, being able to promote a stable job in high demand, good pay with benefits, and growth opportunities is a huge advantage. Previous views of low pay and limited opportunities are being replaced by no debt and career advancement. Careers in the trades are just that, careers.

They need to be promoted as such and not as a short-term alternative until the employee ‘finds their passion’.

We need to educate people that a career path does exist and show them the values and benefits of our industry.

But aside from hiring, there are other issues to address. This article isn’t meant to point out all the changes we need to make and how to do it.

It is so much bigger than that.

Everything you read about change, whether it changes in your career or your marriage, the first step is always to look within. You must start with yourself. I think that holds true in this case as well.

To make changes within our industry, we need to look at ourselves and how we portray our positions. I listened to a webinar last week by Chris Elmore and Chris Loudermilk with Service Excellence Training. The topic was professionalism. Todd Liles and his team want to raise the image of our industry. Chris Elmore mentioned that we haven’t always done a great job in our helping ourselves in that respect; we tend to dumb down the tech. As hard as it was to hear that, he is correct.

Reinvention allows us to reduce the perceived stigma long associated with our professions. This is a commitment that we all need to make. We all have a role to play; creating the vision, implementing the changes, and spreading awareness of the new expectations.

Lynn Wise is the Founder and CEO of Contractor in Charge.

Service Roundtable is dedicated to growing your bottom line and helping your business maximize its full potential. These groups of contractors work together to assist you with marketing, sales, business, and so much more. Twice a month, seminars around the United States and Canada are held to network and further assist your business. Visit Service to see if there are Success Days in your area!