How To Utilize Technology To Improve Employee Engagement and Move Your Business Forward
No matter the industry, perhaps the most common trait of great leaders and employees is accountability. Why? Accountable workers can truly make a difference to a company by directly driving positive results.
The value add of accountable individuals can’t be denied. They take responsibility and pride in their actions and behaviors, providing full transparency into their work, strategies, successes, and any changes, challenges, or roadblocks they may encounter along the way. This openness and effective communication help create healthy team dynamics, increase collaboration, and build trust internally and externally.
In a nutshell, accountability is a key component of successful teams and businesses.
Technology Adoption in Field Service
For many field service providers, increasing technician accountability may not be the leading factor for adopting a new technology platform. The most common goals and reasons we’ve heard from service providers looking to incorporate a modern technology solution into their day-to-day service often include:
● Streamlining and improving business operations
● Improving transparency and communication with customers
● Improving technician training and troubleshooting
● Increasing customer satisfaction and trust
● Achieving market differentiation
By enabling process standardization through streamlined on-the-job checklists, modern technology solutions like XOi’s Vision app can help commercial and residential service providers achieve the goals listed above.
The Vision app allows techs to easily and safely capture critical job site information, launch on-the-job remote support, access relevant equipment documentation, and provide customers and managers photo and video documentation of all recommended and completed work.
The result – improved and guaranteed quality of service and complete transparency into each step a technician completes while on site.
Why is improving technician accountability important?
Studies show that 82% of employees feel their leadership team had “limited to no” ability to hold employees accountable. That same study found that 91% of respondents believed “improving the ability to hold others accountable in an effective way” was one of their business’s top leadership development needs.
In addition, research has found that improved accountability not only bolsters individual employee engagement but also positively impacts your overall bottom line. According to Gallup, highly engaged workforces significantly outperform competitors, resulting in 21% higher profitability.
Instilling a sense of accountability into your business’s culture gives employees a sense of autonomy and ownership over their work. For field service providers, it’s important for technicians to feel trusted by their employers. A system of accountability, transparency, and documentation will also help give you and your customers peace of mind that their work meets certain quality standards.
Cydney Myers is the Marketing Manager for XOi Technologies.
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